Refund policy

Refund policy 

REQUIREMENTS FOR RETURNS

Only products that meet the following requirements will be accepted:

- They must be new.
- Complete.
- With tags.
- Without signs of use.

WRONG PRODUCTS

Returns will also be applicable when Caribe Swim has sent a product that is not equivalent to the one requested by the customer, which must be verified with the invoice or another means of proof.

HOW TO MAKE A RETURN OR EXCHANGE

To make a return or exchange, the customer must send an email to Caribeswim.cr@gmail.com, attaching the corresponding invoice and explaining the reason for the return or exchange. Caribe Swim will indicate the address to which the product must be sent.

Shipping costs are non-refundable. The shipping cost for the return of the product will be borne by the customer. Caribe Swim is not responsible for any damage or loss that may occur during the return shipping.

INSPECTION AND APPROVAL PROCESS

Once the product is received at the indicated address, Caribe Swim will inspect the product and determine if it is subject to exchange, return, or warranty. If not appropriate, Caribe Swim will present the facts that support their criteria. Once the exchange, return, or warranty is approved, the customer can proceed to claim the replacement immediately.

COMPENSATION

Caribe Swim will not refund cash as compensation for returns. Returns may be exchanged for products of equivalent price or for a credit usable towards products of the company. Cash refunds will only be made when the product has a proven manufacturing defect and the company does not have the product in stock to replace it.

DISCOUNTED PRODUCTS

Discounted products are not subject to exchange, return, or warranty.

CONTACT US

For any inquiries related to returns or exchanges, please contact caribeswim.cr@gmail.con with your order number and relevant details.